Visitor
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1 Message
Unable to switch plan using online Plan Builder
I have a legacy internet-only plan with 1.2TB data cap. I want to switch to one of the new internet-only plans with unlimited data.
However, the online Plan Builder shows that my current service includes "30+ TV channels" (though I never chose anything, nor does it appear in billing) and doesn't let me proceed without selecting a new TV package ("please select a service to replace each service within your current plan").
Do I need to somehow remove the current TV package first, or is there way to skip TV package selection in Plan Builder?
XfinityAldrik
Official Employee
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2.5K Messages
2 days ago
Thank you for reaching out to us @user_6fsvpb. I can see how frustrating it would be to get stuck in the Plan Builder while trying to switch to an internet only plan with unlimited data. The site may be having issues making all these changes due to the account having legacy services.
Could you please send our team a direct message with your full name and full address? Our team would love to help! To send a "Direct Message" to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_8jnce6
Visitor
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1 Message
5 hours ago
I am having this same issue!!! Except I have a home phone that I want to remove and upgrade my internet and such but i get the save message
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