user_d6d9cb - Thank you for choosing Xfinity and joining us here on the Forums! If you haven't already, please try the following troubleshooting steps for the Xfinity Stream app on your Amazon Fire TV:
Clear the app's cache and data. Check for any available Fire TV system updates. Uninstall and reinstall the Xfinity Stream app.
I've also included a helpful article below with additional information on eligibility requirements, supported devices, app capabilities, and streaming limits that may help answer some questions and guide you through the troubleshooting process. Please let us know the results after trying these steps, and we'll be happy to continue working with you. Watch Xfinity Stream app on Amazon Fire TV
XfinityThomasA
Official Employee
•
3.7K Messages
7 hours ago
Clear the app's cache and data.
Check for any available Fire TV system updates.
Uninstall and reinstall the Xfinity Stream app.
I've also included a helpful article below with additional information on eligibility requirements, supported devices, app capabilities, and streaming limits that may help answer some questions and guide you through the troubleshooting process. Please let us know the results after trying these steps, and we'll be happy to continue working with you. Watch Xfinity Stream app on Amazon Fire TV
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