Visitor
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1 Message
Unable to start service
I'm unable to start service at my new apartment that I've just moved into. The reason being is that two of the previous tenants living there had a past due balance and now I'm unable to start a new service there. I was told that the only way to start a new service is to go in person to one of the XFinity stores and show two proofs of residencies. However the nearest store is 2 hours away. My vehicle will barely make it 20 minutes let alone 120 minutes there and another back. I was wondering if I there was any possible chance that I could do this thru either a. email. or b. online in some way shape for form. Thanks and have a nice day.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCDevinC
Contributor
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473 Messages
2 years ago
@TingSome Hi there! Thanks for reaching out to us here on the Forums. Typically this is how it would work. Depending on the location, if there is a block on it for services you would need to go into the service center and provide those proof of residency documents. However, we would be happy to take a look at the location and confirm if that is the only option for this address.
To get started, and to locate the account, please send our team a direct message with your full name and full address. Thanks!
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