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user_11wbod
1st Topic

Visitor

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2 Messages

Wednesday, June 17th, 2026 5:09 PM

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Not able to talk to a live agent many times. Could you please enable direct message ?
Thank you.

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4 hours ago

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XfinityAngie

Official Employee

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2.7K Messages

3 days ago

 

user_11wbod, thank you for reaching out to Xfinity Support. We try to keep our conversations in a public setting as long as possible so that the community can benefit from the information. Unless we need to ask for personal account information, we try to keep it public. May I ask how we can assist you? 

 

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user_11wbod

Visitor

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2 Messages

Monthly payment was increased 75% in June. I am wondering is there any discount that I can have to reduce my monthly payment?

Thank you.

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4 hours ago

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XfinityOrlandoM

Official Employee

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3.4K Messages

Thank you for clarifying. I’d be happy to take a closer look at any discount offers that may be available and help find the best pricing options for services that fit your household’s needs.

You’re also welcome to sign in to your account anytime to check for online offers that may be available: https://www.xfinity.com/broadband-labels

 

 

To get started, please send me a direct message with your first and last name and full service address, and I’ll be glad to assist you further.

 

Here are the detailed steps to direct message us:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 hours ago

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