Visitor
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1 Message
Unable to speak to a live person
I have called from the phone number attached to my account yet, it's "unsafe" to talk to me on the phone. I have had comcast/xfinity for almost 10 years due to the area I live in that's the only thing that works, but it's not worth it. Between the constant outages and price changes this is insane and honestly, I want to call it price gouging.
Now when I want to speak to someone it's impossible and honestly unfair. Is this the new societal norm?
XfinityTommy
Official Employee
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2.9K Messages
17 days ago
user_khxnd4 That is never the experience we want you to have. Our team is corporate based and would love to help. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "Start New Conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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