bennett3's profile
bennett3
1st Reply
1st Topic

Regular Visitor

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2 Messages

Tue, Oct 13, 2020 5:00 PM

Unable to Sign Up for Unlimited Data for Gigabit Internet Plan

I would like to sign up for unlimited data for my gigabit internet plan and keep using my own modem and router.

When I try to sign up through this link http://xfinity.com/buy/plan/checkout/XFINUDAT I am taken to a page that says, "Temporarily unavailable. The product you’re interested in isn’t available for purchase at this time."

How do I upgrade to unlimited data and keep my own modem and router?

Thank you!

Question

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Updated 

7 m ago

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Responses

Accepted Solution

ComcastChe

Official Employee

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6.1K Messages

7 m ago

Hi @bennett3! We appreciate your patience while awaiting a response about adding Unlimited Data. I'm stepping in for @ComcastAmir and would be happy to pick up where he left off. Please reply at your earliest convenience, and we can go from there. I look forward to chatting with you soon!  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Again

Expert

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25.5K Messages

7 m ago

@bennett3 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastAmir

Official Employee

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6.3K Messages

7 m ago

Hello bennett3, I'd be happy to help you with unlimited data. To better assist you could you please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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bennett3

Regular Visitor

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2 Messages

7 m ago

I sent a pm and am awaiting a response. Thanks.

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ComcastChe

Official Employee

 • 

6.1K Messages

7 m ago

Thanks for allowing me to help get this taken care of, @bennett3! As mentioned in our private message, please let us know if there's anything else we can help with. Take care!  

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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