Visitor

 • 

4 Messages

Saturday, August 1st, 2026 1:44 PM

Unable to sign up for Disney+

I'm trying to sign up for Disney Plus through the provided Xumo box to add it to my Gigabit plan billing, but each time try it says something went wrong. Please assist

Oldest First
Selected Oldest First

Official Employee

 • 

344 Messages

4 hours ago

Hi there @user_4qqw8u Thank you so much for reaching out on our Xfinity Community Forum about accessing Disney+. I'll be happy to assist. 

To sign up for Disney+ through your Xumo Stream Box, ensure you have a valid subscription and follow these steps:

  1. Launch the Disney+ app on your Xumo Stream Box.
  2. Choose Sign Up Now and follow the prompts to create an account.

If you continue to encounter issues, check if your Xumo box is compatible and ensure your internet connection is stable. If problems persist, consider contacting Xfinity support for assistance.

Remember, you need a subscription to access Disney+ content.

forum icon

New to the Community?

Start Here