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user_4qqw8u
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Saturday, August 1st, 2026 1:44 PM

Unable to sign up for Disney+

I'm trying to sign up for Disney Plus through the provided Xumo box to add it to my Gigabit plan billing, but each time try it says something went wrong. Please assist

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58 minutes ago

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XfinityDemetrise

Official Employee

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342 Messages

2 hours ago

Hi there @user_4qqw8u Thank you so much for reaching out on our Xfinity Community Forum about accessing Disney+. I'll be happy to assist. 

To sign up for Disney+ through your Xumo Stream Box, ensure you have a valid subscription and follow these steps:

  1. Launch the Disney+ app on your Xumo Stream Box.
  2. Choose Sign Up Now and follow the prompts to create an account.

If you continue to encounter issues, check if your Xumo box is compatible and ensure your internet connection is stable. If problems persist, consider contacting Xfinity support for assistance.

Remember, you need a subscription to access Disney+ content.

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user_4qqw8u

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4 Messages

I tried but nothing worked. It's the Xumo box Xfinity sent with my Internet plan.

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2 hours ago

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XfinityDemetrise

Official Employee

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342 Messages

Have you had any other issues with the Xumo box other than signing up for Disney+.  Also, have you tried to sign in to Disney+ from any other device?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 hour ago

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user_4qqw8u

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I'm successfully signed in to Disney Plus on the Xumo box, I tried create a new account on Disney Plus on the Xumo box and got the same error, no other issues so far with the box, and no issues signing into Disney Plus anywhere else.

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1 hour ago

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XfinityOrlandoM

Official Employee

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3.6K Messages

@user_4qqw8u If you're having issues signing up through the app on the streaming box, have you tried going to this link to sign up first https://www.disneyplus.com/en/identity/login, then go to the app & sign in with your Disney credentials

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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59 minutes ago

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user_4qqw8u

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4 Messages

The point is I want it to be billed through Xfinity 

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58 minutes ago

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