2 Messages
unable to set up internet service
I have been trying to sign in to set up an Internet Connect account and service. I previously provided info for account but now am not able to sign in. When entering my password, the screen circles back to entry screen. When prompted for verification codes, always get a response that says "didn't match. Also need to add apartment # to address. And to change billing source to bank account for autopay and the $10 discount. Finally, after entering info for Affordable Connectivity Program, I get a message that always says "something went wrong..." I've been struggling with this for hours, and "assistant" is useless. Only provides canned answers to canned questions. Won't take my long request for help.
EG
Expert
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111.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMartyR
Official Employee
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2.3K Messages
2 years ago
@user_4ewoiu Thanks for reaching out to us over our Community Forums. I'm sorry to hear you are having trouble getting signed up for services. It sounds like our first step is to ensure your location including the apartment number is set up in our system, and marked as serviceable. If you don't have the correct location selected, that can cause some of the concerns you are expressing. We can take a look for you. Please send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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