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JMP000
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2 Messages

Sunday, February 2nd, 2025 3:45 AM

unable to schedule callback to cancel service

I am attempting to schedule a callback in order to cancel my service, but I keep getting the message, "We're having some trouble scheduling your callback".

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Updated 

3 months ago

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XfinityBrianH

Official Employee

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1.3K Messages

3 months ago

 

JMP000 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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JMP000

2 Messages

Okay, thank you. I'm awaiting a response.

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3 months ago

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XfinityShawn

Official Employee

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1.4K Messages

@JMP000 We have received your DM, and will help you over there moving forward. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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