Unable to return equipment

Hi,

I recently moved to a city where Xfinity doesn’t have service and had to switch from Xfinity. I cam trying to return the equipment but I am not able to:

* Returns page does not list the device

* There are no Xfinity stores near me

How can I return? Can I take it to a UPS Store without a shipping label?

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Responses

CCJay

Official Employee

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618 Messages

2 years ago

Thanks for reaching out, @user_a32021. We're sorry that we're no longer able to serve you. Returning via UPS would be your only option at this time. They will be able to package and ship it, free of cost.

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BruceW

Gold Problem Solver

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26.4K Messages

2 years ago

... How can I return? Can I take it to a UPS Store without a shipping label?

For reference: https://www.xfinity.com/support/articles/returning-your-equipment

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Customer Service

user_a32021

Unable to return equipment

CCJay

BruceW

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