U

Visitor

 • 

1 Message

Thu, Nov 24, 2022 4:31 AM

Unable to return equipment

Hi,

I recently moved to a city where Xfinity doesn’t have service and had to switch from Xfinity. I cam trying to return the equipment but I am not able to:

* Returns page does not list the device

* There are no Xfinity stores near me

How can I return? Can I take it to a UPS Store without a shipping label?

XfinityJay

Official Employee

 • 

516 Messages

7 days ago

Thanks for reaching out, @user_a32021. We're sorry that we're no longer able to serve you. Returning via UPS would be your only option at this time. They will be able to package and ship it, free of cost. 

BruceW

Gold Problem Solver

 • 

24.2K Messages

6 days ago

... How can I return? Can I take it to a UPS Store without a shipping label?

For reference: https://www.xfinity.com/support/articles/returning-your-equipment

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
forum icon

New to the Community?

Start Here