U

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1 Message

Thursday, November 24th, 2022 4:31 AM

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Unable to return equipment

Hi,

I recently moved to a city where Xfinity doesn’t have service and had to switch from Xfinity. I cam trying to return the equipment but I am not able to:

* Returns page does not list the device

* There are no Xfinity stores near me

How can I return? Can I take it to a UPS Store without a shipping label?

Official Employee

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618 Messages

10 months ago

Thanks for reaching out, @user_a32021. We're sorry that we're no longer able to serve you. Returning via UPS would be your only option at this time. They will be able to package and ship it, free of cost. 

Gold Problem Solver

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24.9K Messages

10 months ago

... How can I return? Can I take it to a UPS Store without a shipping label?

For reference: https://www.xfinity.com/support/articles/returning-your-equipment

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