Unable to return device

I have been trying to return my storm ready device after I already returned my modem because at the time of my modem return, I “didn’t need to return it”.. then I was charged for it. I have had 3 pickups “scheduled” but they have no showed and I am unable to get a return label emailed to me! I need a resolution and I need to not be lied to anymore.

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XfinityJosephA

Official Employee

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1.8K Messages

19 days ago

Hello @user_tg32em how are you? It sounds like your best bet is to return your Storm Ready device to an Xfinity store. Has it been more than 30 days since you bought the Pod? Storm Ready Devices have a 1-year warranty and a 30-day money-back guarantee, but they need to be returned within that time. You can get more details here. https://www.xfinity.com/support/articles/return-exchange-xfi-pods

If you scheduled a pickup with UPS you will need to reach out to them about the missed pickups.

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user_tg32em

Visitor

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6 Messages

@XfinityJosephA I scheduled with a service rep through Xfinity because I’m 40 minutes away from a store. I was told I would get a refund once it’s returned, (I have the screenshots) because I cancelled my service and I was not told I needed to return it. I’m going to check ups and see if they can ship it to an Xfinity store since you guys won’t help me.

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19 days ago

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user_tg32em

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6 Messages

@XfinityJosephA I have a confirmation code for a house pickup and yet no rep has come to pickup

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19 days ago

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user_tg32em

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6 Messages

@XfinityJosephA

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I keep being told they’ll take care of it so I can get my refund process and nothing has come of it

(edited)

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19 days ago

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XfinityJosephA

Official Employee

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1.8K Messages

We want to make sure we are following the return process that's communicated in the article I shared. Did you fill out this form and follow the return steps as outlined in the article? https://www.xfinity.com/xfi-pods-return-form

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19 days ago

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user_tg32em

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6 Messages

Yes - I submitted it

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19 days ago

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Customer Service

user_tg32em

Unable to return device

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