Visitor
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1 Message
Unable to return apple watch
A customer service agent pushed sale of 2 apple watches a few days ago and said I can return them if I do not want. She said they will send a return Fedex label that I can use to return. The shipping was delivered just about 5 days ago and the packets are unopened. But even after multiple follow-up, they are not sending the return labels. Any advice what to do now? Thanks in advance!
XfinityCarolyn
Official Employee
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363 Messages
3 hours ago
@user_vblgi7 I can see why you'd be concerned. If you've already requested return labels several times and haven't received them, that's certainly not the experience we'd want for you. I would be more than happy to assist you. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Message” icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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