Visitor
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1 Message
Unable to request new Gateway on the Equipment Upgrade website page
Apparently, I am eligible for a new Gateway. I go through "https://customer.xfinity.com/devices/equipment-update/" and go through the process. When I click Submit Order, all I get is a message that says "Looks like something went wrong. Please reload the page and try again." Reloading does nothing to fix this problem unfortunately. I've tried several times but I get the same message. Please help.
XfinityJon
Official Employee
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809 Messages
6 hours ago
Good afternoon user_du9hq0. You have reached the right team! I would be more than happy to assist you with getting a new gateway. I will need some additional information.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
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