1 Message
Unable to renew current plan
Hello, I was hoping to renew my current plan as the current deal appears to be done, but I'm not having any luck. My family is happy with the package we currently had, provided what we needed for my family, and made it easy for the kids to use. Is there anyone that can help me keep my current plan without paying our newly increased price?
Thank you!
XfinityJohnG
Official Employee
•
1.8K Messages
2 years ago
Thank you very much for reaching out to our team here @user_z27onl. I will be more than happy to check on any offers and promotions we have available for you from here. Could you send me a direct message with the full name and complete address for your service?
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Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
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