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user_9buwgx
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Saturday, August 22nd, 2026 4:56 AM

Unable to redeem Peacock offer.

received email stating "Peacock is already yours. Claim it now at no extra cost. As a Diamond Xfinity member, you get Peacock Premium at no extra cost" - however, when I click the link I receive a message "you are not eligible to receive benefits". So am I eligible or not.  20+ year Xfinity customer.  Thank you. 

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8 hours ago

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XfinityMatthew

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2.1K Messages

14 hours ago

Hello @user_9buwgx 

 

  • Membership is automatic if at least one of the following qualifying services is on account:  
    • Xfinity Internet (Next Gen or legacy speed tiers)
    • Internet Essentials/Internet Essentials Plus
    • Xfinity TV (new Xfinity TV tiers or legacy Xfinity TV tiers)
    • Postpaid NOW TV/NOW TV Latino/NOW StreamSaver™
    • Xfinity Mobile (all generations, all data plans)
    • Xfinity Voice (Xfinity Voice Premier and legacy Voice services)
    • Xfinity Home Security
    • Xfinity Smart Home
    • Shield Select from Xfinity Home 

So if you meet any of the above qualifications then your account should be eligible for the rewards and perks that come with a Diamond membership. Have you gone to Xfinity.com/membership and tried to redeem Peacock there rather than the link provided?

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