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user_9buwgx
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08/22/2026 4:56 AM

Unable to redeem Peacock offer.

received email stating "Peacock is already yours. Claim it now at no extra cost. As a Diamond Xfinity member, you get Peacock Premium at no extra cost" - however, when I click the link I receive a message "you are not eligible to receive benefits". So am I eligible or not.  20+ year Xfinity customer.  Thank you. 

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XfinityMatthew

Official Employee

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2.3K Messages

3 months ago

Hello @user_9buwgx 

 

  • Membership is automatic if at least one of the following qualifying services is on account:  
    • Xfinity Internet (Next Gen or legacy speed tiers)
    • Internet Essentials/Internet Essentials Plus
    • Xfinity TV (new Xfinity TV tiers or legacy Xfinity TV tiers)
    • Postpaid NOW TV/NOW TV Latino/NOW StreamSaver™
    • Xfinity Mobile (all generations, all data plans)
    • Xfinity Voice (Xfinity Voice Premier and legacy Voice services)
    • Xfinity Home Security
    • Xfinity Smart Home
    • Shield Select from Xfinity Home 

So if you meet any of the above qualifications then your account should be eligible for the rewards and perks that come with a Diamond membership. Have you gone to Xfinity.com/membership and tried to redeem Peacock there rather than the link provided?

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user_y6y44i

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Its all confusing. Do i have Peacock included for free or not. Im confused. Its showing on my account. But no other info is located.

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3 months ago

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user_9buwgx

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@XfinityMatthew​ yes, I have Xfinity Internet when I go to Xfinity.com/membership. i see text "Xfinity Member Celebration is on" and a button below saying "See benefits".  When I click that it takes me to a page showing the same "Sorry, you're not eligible to redeem benefits" message as when I click the emailed link. 

On the xfinity.com/membership page there's a "Sign In" button at the bottom (despite me already being logged in shown in the Account dropdown).  When I click that button I'm taken to my account page showing billing etc.  There's a "Subscriptions" button - click that and I have a single entry there for AppleTV (not connected) and no mention of Peacock. 

Thanks, Richard

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3 months ago

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XfinityMatthew

Official Employee

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2.3K Messages

@user_9buwgx Appreciate you confirming that for me. Let's take a deeper look at the account and see what is going on. Please send us a direct message with your full name and service address. 

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "Start New Conversation" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
How to: Direct messaging withing the forum.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 months ago

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XfinityBrianH

Official Employee

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2.7K Messages

 

user_y6y44i Thank you for reaching out with your concerns, You can find instructions for activating your Peacock Premium account here https://www.xfinity.com/support/articles/peacock-premium-offers. Please let me know if you have any trouble with the process, 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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3 months ago

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user_9buwgx

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@XfinityBrianH​ I have tried this - every time I hit "sign-in" from the https://www.xfinity.com/support/articles/peacock-premium-offers page, I get the landing page stating that I'm not eligible

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3 months ago

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