New Poster
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2 Messages
Unable to receive incoming calls on my landline
After I upgraded to the new Xfi Gateway modem, I no longer have the ability to receive incoming calls on my landline. I can make calls out, but I can no longer receive incoming calls, even the though the phone rings, once I pick up the line there's silence. The caller is receiving a voice mail message.
CCSelena
Problem Solver
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892 Messages
4 years ago
Hi there @islanddon! Thank you so much for reaching out to us here via our Forums platform! I am sorry to hear that you are not able to make outbound calls. I would like to troubleshoot this with you over a direct message.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Travis.B
Visitor
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1 Message
3 years ago
I'm having the exact same problem, i called and they still haven't fixed it!!!!
they keep having me reset the modem and that does nothing and for some reason even though I have clearly paid for everything it still says pending activation on both internet and voice...
I get you guys are cheaper then WOW but at lease all of my stuff work, please fix this or give me my [Edited: "Language"] money back!
(edited)
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ccdman
Visitor
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2 Messages
3 years ago
There is NO, I repeat NO "Peer to peer chat" icon at the upper right of the page.
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ccdman
Visitor
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2 Messages
3 years ago
After upgrading my modem, I have problems with my phone:
1. In bound calls ring, but neither I nor the calling party can hear each other. The calling party receives a message that says that my line is disconnected.
2. I have NO problems making outbound calls from the same phone line.
3. I have reset the modem several times to no effect - DO NOT suggest that, please, It has NO effect!
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