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EagleRooster
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10/30/2026 2:57 PM

Unable to Receive Emails from Certain Email Addresses

I'm not able to receive emails from [Edited: "Personal Information” ] in my Comcast email account. I was getting these emails up until June 2025. I tried adding the address to my contacts and check the Spam folder. 

[Title Edited: "Personal Information "]

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XfinityEricB

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3.8K Messages

2 hours ago

 

EagleRooster Thanks for reaching out about not getting emails from a certain sender. If they are getting blocked for any reason, you can put the email on your "safe list" to allow them to come to you. To set that up please follow these steps:
  1. From Xfinity Email inbox click Settings (gear) > Filter Rules or Advanced Settings.
  2. Go to Advanced Settings > Email Safe List (or Spam Filtering/Email Safe List in Resin via User Email Settings).
  3. If using Safe List, add the sender’s email address to the Email Safe List.
  4. Ensure “Use email safe list” is unchecked unless you want only listed addresses to reach inbox (this blocks others).
  5. Disable or review filter rules that have Action = Discard and test by sending a message.

If they still don't get through, please let us know. 

 

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EagleRooster

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@XfinityEricB​ The sender is in the Address Book. Email Safe List is unchecked. There are no filters setup.

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XfinityEricB

Official Employee

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3.8K Messages

 

EagleRooster Let me take a closer looks, and put in a ticket to backend team if needed to look into why that one email won't come through for you.

 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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