Unable to reach a live person

I have been facing persistent issues with my cable box for over a year now, and I am extremely frustrated with the lack of resolution. Despite contacting Xfinity multiple times and having technicians visit my home repeatedly, the problems continue. Recently, I was informed that the situation cannot be resolved over the phone and that yet another technician visit is required, along with a new cable box. I’ve now been put on a waiting list and have an appointment scheduled for June 11, which is completely unacceptable given the ongoing nature of this issue.

Additionally, I received a call this morning stating that they could assist me over the phone, which contradicts what I’ve been told multiple times about needing a technician on-site. I have gone without reliable TV service for a year, and it is unacceptable. Furthermore, I have tried reaching out through your text messaging service numerous times, and those attempts have also been unsuccessful. It’s time for a resolution—I cannot continue to experience this level of service.

I fully understand that can be very frustrating to wait for a resolution after persistent issues and other technician visits @user_4kp4wp. Has the box been replaced previously? What is going on with the box?