paxz71usa's profile

Contributor

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23 Messages

Monday, June 26th, 2023 10:28 PM

Closed

Unable to purchase Xf1 pods

I've tried numerous times and had chat conversations to purchase Xf1 pods. Is there anyway to just simply buy one or two? It seems like it should be so simple, but it is very frustrating. 

Accepted Solution

Contributor

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23 Messages

2 years ago

Thank you AmandaB I think I have one already shipped.

Official Employee

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1.3K Messages

2 years ago

Hello, have you tried ordering our pods using this link: https://www.xfinity.com/learn/internet-service/wifi/xfi-pod?

Contributor

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23 Messages

@XfinityVictor​ thank you for your reply. That link takes me to the same web page I've tried to order from 5 times today alone. In the end I get the same "SORRY......"message. From that message there was a contact link for help. They were also unable to help me. From there I asked for the phone# for my local store, but there is none listed. Short of going to the store I'm at a loss. If I knew they had them, I would do that and purchase one or two, but I don't even know if they have them. I just want to have better coverage in some weak areas in my home.

Official Employee

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2.2K Messages

No worries at all, I can take a look to see if we can find the cause for you and of course, I can check to see if your local does have any on hand as well. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
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Official Employee

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2.2K Messages

2 years ago

Great! Okay, no stores that are near enough to you are showing on hand, so we can definitely get an order placed for you unless you would prefer to place your order online. If so you can contact our online sales team for more assistance at 1-877-392-1494.

Let me know what option you would prefer I am happy to get you the details to review and approve, so you can get one shipped out in the morning.  

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Contributor

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23 Messages

2 years ago

I would like to order one and have it shipped out as soon as possible please.

This comment was created from this reply
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