RobTheSFBK's profile

New Poster

 • 

1 Message

Thu, Jan 14, 2021 10:00 AM

Unable to purchase Unlimited Data?

As the title says, i get an error saying that the "item" is unavailable. Please help me!

Responses

Again

Expert

 • 

25.8K Messages

5 m ago

@RobTheSFBK 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

326 Messages

5 m ago

Hello, @RobTheSFBK, thank you for your patience. I'm sorry about the trouble adding unlimited data, but we can locate your account and get this done! Just send a private message with your name and service address so we can assist you further. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference to use. https://comca.st/2Mbh5sR

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here