Visitor
•
1 Message
Unable to Purchase Unlimited Data Using Own Modem
When I attempt to purchase the $30 unlimited data option for my xfinity account, on which I use my own modem, I get a message stating “Temporarily Unavailable -The product you’re interested in isn’t available for purchase at this time.”
https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000
Is there any way to remedy this? As I’m being charged extra for going over my data limit, this is time-sensitive. Thank you.
Accepted Solution
XfinitySheila
Official Employee
•
1.1K Messages
3 years ago
@briachps
Hi there! Thank you for your patience with this, I understand how frustrating it can be to run into these problems, but no worries I can help with getting the unlimited data option added on my end.
Please send me a private message with your name and address to get started.
To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.
0
0