B

Visitor

 • 

1 Message

Tue, Nov 30, 2021 5:38 PM

Closed

Unable to Purchase Unlimited Data Using Own Modem

When I attempt to purchase the $30 unlimited data option for my xfinity account, on which I use my own modem, I get a message stating “Temporarily Unavailable -The product you’re interested in isn’t available for purchase at this time.” 

https://www.xfinity.com/error/buy/sorry?errorCode=DFPLN4000

Is there any way to remedy this? As I’m being charged extra for going over my data limit, this is time-sensitive. Thank you.

Accepted Solution

Official Employee

 • 

344 Messages

9 m ago

@briachps

 

Hi there! Thank you for your patience with this, I understand how frustrating it can be to run into these problems, but no worries I can help with getting the unlimited data option added on my end.

 

Please send me a private message with your name and address to get started. 

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

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