Visitor
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7 Messages
Unable to purchase NOW100
Cannot purchase NOW. Told service exists already. Does not. Said if I terminated account could then get service. Did on 27th. Still active. Told system awaiting update. How long does update take? In meantime multiple employees happy to upsell to more expensive service.
XfinityRaul
Official Employee
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2.8K Messages
8 days ago
@user_619maf Thank you for doing everything you can to regain access to your NOW services to process a payment. I would be more than happy to see what I can do to help on my end.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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EG
Expert
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118.3K Messages
8 days ago
Concern moved here to the Customer Service help section.
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user_619maf
Visitor
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7 Messages
13 hours ago
They keep pestering me for an accepted solution. There never was one. Eventually the agents gave up (5 total) and then I gave up and bought the 300mps solution which they advertise at $40/mo with autopay. Turns out you don't get that for 1 or 2 mo. after you pay $50 for a while. This is basically to be a 3mo installation which is why I wanted the NOw at #30. My overall impression is that xfinity advertises things that aren't there but they have a monopoly in this area and you are stuck with that.
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