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ntshwadhwa
1st Topic

Visitor

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3 Messages

Monday, July 14th, 2025 5:49 PM

Unable to pay with credit/debit card: Tokenization request is declined. Reason Code: 481 Reason

I am trying to add a new line to xfinity and since yesterday I am not able to pay as I am getting below error, please immediately fix payment gateway.
I already tried 4 different credit cards.
Error:Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager

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Updated 

11 hours ago

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1

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XfinityWilliam

Official Employee

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1.4K Messages

2 days ago

 

ntshwadhwa Hi there. Please clear your cache and cookies in your browser, then try again.

 

4

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ntshwadhwa

Visitor

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3 Messages

I tried it and also tried from mobile and different browsers after clearing cache, it still didn't work

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2 days ago

0

XfinityWilliam

Official Employee

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1.4K Messages

 

ntshwadhwa Is this a bank card, credit card, or gift card?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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ntshwadhwa

Visitor

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3 Messages

credit cards and a debit card

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12 hours ago

0

XfinityWilliam

Official Employee

 • 

1.4K Messages

 

ntshwadhwa Let's take a closer look at your account, and see what is going on. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

11 hours ago

0

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