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ntshwadhwa
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4 Messages

Monday, July 14th, 2025

Unable to pay with credit/debit card: Tokenization request is declined. Reason Code: 481 Reason

I am trying to add a new line to xfinity and since yesterday I am not able to pay as I am getting below error, please immediately fix payment gateway.
I already tried 4 different credit cards.
Error:Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager

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14 days ago

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XfinityWilliam

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1.4K Messages

2 months ago

 

ntshwadhwa Hi there. Please clear your cache and cookies in your browser, then try again.

 

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ntshwadhwa

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4 Messages

I tried it and also tried from mobile and different browsers after clearing cache, it still didn't work

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2 months ago

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XfinityWilliam

Official Employee

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1.4K Messages

 

ntshwadhwa Is this a bank card, credit card, or gift card?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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ntshwadhwa

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4 Messages

credit cards and a debit card

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2 months ago

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XfinityWilliam

Official Employee

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1.4K Messages

 

ntshwadhwa Let's take a closer look at your account, and see what is going on. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_prooyb

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2 Messages

15 days ago

I'm having the same issue...

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ntshwadhwa

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4 Messages

I figured it out, for me it was billing address not matching issue with credit card issuer. So either try to match it or call your credit card issuer to know real reason.

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15 days ago

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XfinityKei

Official Employee

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1.9K Messages

@ntshwadhwa Thank you so much for the update and sharing your resolution on the Forum! Glad to know everything has been resolved with your payment and card. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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Reply

14 days ago

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user_prooyb

Visitor

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2 Messages

15 days ago

I'm experiencing this same error code number 481

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