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user_g16wsq
1st Topic

Visitor

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2 Messages

Monday, September 15th, 2025

Unable to pay bill

I closed my mobile account

I have tried numerous times to pay my final bill online and phone . I spoke with a representative and was told they can't do it. 

It's only $15.78.

No one will help me 

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Updated 

59 minutes ago

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XfinityJon

Official Employee

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527 Messages

2 hours ago

Good afternoon user_g16wsq. Do you happen to have the Xfinity App? For customer protection and security we are not able to take payments over the phones, but it should allow you to make the final payment either by the Xfinity App or the website. What issue was it giving you on the website?

 

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user_g16wsq

Visitor

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2 Messages

First it says 

Problem processing 

Then says payment declined.

There's no problem with my bank account.

I had automatic payments for years. All of a sudden my final payment cannot be processed.

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1 hour ago

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XfinityJon

Official Employee

 • 

527 Messages

Are you trying to make it from a stored / saved payment method? Or are you entering the information at the time of the attempt?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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59 minutes ago

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