Unable to Order xFi Pods – WiFi Boost Page Not Working

No, the proposed solution did not resolve the issue. I still can't order the part I need, which is affecting the quality of my internet service in certain areas of my home.

@user_habcnc

Let's take a deeper look at your account, As the Xfinity boost pods have rebranded to what is now called the Xfinity pro https://www.xfinity.com/support/articles/storm-ready

 go ahead and send me a direct message including your first and last name and complete service address  

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Thank you. I send direct message following your instructions. There is no response. I am not sure what is the expected response time. 

We have tried several browsers across multiple devices, including using private browsing mode and clearing cookies, but the issue persists. No one is able to order this part for me—not even Comcast employees.