1 Message
Unable to move wifi service to new address
I'm moving to a new place tommorrow and need to move my wifi service over to the new address. When I try to do this online, after I type in the address I will be moving to, I am getting a page saying that this is a business address and I am stuck on that page. This address is not a business address, it is an apartment complex. Can anybody help me with this? I tried contacting customer support but I cannot find someone to speak to me about this.
XfinityAngie
Official Employee
•
2.5K Messages
1 year ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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