MoJo6096's profile

New Poster

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2 Messages

Thu, Oct 24, 2019 7:00 PM

Unable to Manage my Account

I can not access Manage Plan, Manage Premium Channels, Communication & Ad Preferences, and Add/Swap Equipment from my computer or mobile phone.  It keeps going to a page that says:

Looks like Netflix is part of your plan.

To make any changes, just call 1-800-XFINITY.

This has been going on for 3 years and despite several calls to Customer Support and several trips to local Xfinity stores (as recently as tonight), they still can't fix my account.  The standard answer is "Well you can always phone Customer Service if you want to do any of these things." Yeah, that's an hour of my time that I should be able to do online in 5 minuites.  Anyone else have this issue or know how to fix it?

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Responses

New Poster

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1 Message

1 y ago

I'm having the same issue, my belief is it's ixfinity way of preventing you from trying to down grade your service to save money. I am paying way to much for cable and if I can't get this changed I will get rid of the service all together. Hope this starts a thread with a solution to this problem!

New Poster

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2 Messages

1 y ago

Same issue I didn’t have this issue a few weeks ever since my tech issue xfinity is basically forcing me to call in it seem like the web site say call what’s the point of self service and manage account if it’s redirecting you to call in and spend more unnecessary time on the phone plus queue

New Poster

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1 Message

1 y ago

Been like this for months. I used to be able to see all the options.  I called as directed and the wait time is from 50 minutes to 1 hour and 40 minutes.

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