Unable to Make Changes to My Account

Question

I want to upgrade my TV bundle plan. The service in my apartment complex cannot be changed online requiring me to speak with a customer service agent to make any changes. How do I reach a person to make the changes?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityEmilyB · Answer

user_7iht0i Welcome to our community forum! You've reached the perfect place to get help with upgrading your TV package. It sounds like you live in a community that provides Xfinity service, so I'll need to collect your information and help.

Please send a direct message to Xfinity Support by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address in the body of the message so I can find your account and discuss options with you today.

Customer Service

user_7iht0i

Unable to Make Changes to My Account

EG

XfinityEmilyB

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