Unable to log in/ use the app/ talk to live agent

recently received my Xfinity NOW router last week, but I have been unable to use or set it up because I cannot access the Xfinity app.

Whenever I try to log in, the app says that I am “not a customer” and that I am “not authorized to use the app,” even though I already received the equipment. Because of this issue, I have not been able to complete the setup process or manage my service through the app.

I would like assistance resolving the account/app access issue, and I would also like to request an appointment for a technician or support worker to come help set up the router as soon as possible