Visitor
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1 Message
Unable to locate Xumo to return it
When I closed my wi-fi account, I returned my modem, but I was unable to locate the Xumo box. I called customer service and let them know I was unable to locate it and wanted to pay for it. I was told someone else would contact me about it and still haven't heard anything. Has anyone ever dealt with this situation before?
XfinityThomasC
Official Employee
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3.7K Messages
12 days ago
Hello, @xumoreturn I can help you out with that. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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