Visitor
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1 Message
Unable to locate modem package
I recently signed up for the xfinity internet service but never got a follow-up email containing the tracking/shipping information for the modem package that comes with the plan. After checking in with a live agent, I was told that the package had been delivered on Sep 10th, but I was unable to locate the package despite checking multiple times throughout the days afterwards. I had tried to contact another live agent to see if there was a drop-off image of where the package was left in case it was hidden from sight, but they told me to reach out to BRINGG for the package details instead. I did not receive any tracking links or communication about the delivery, so I cannot access the package details and despite what I've been told, BRINGG does not have a customer service line. I need to set up wifi for my home as soon as possible, is there a way to get a replacement modem package?
XfinityEricB
Official Employee
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3.6K Messages
3 hours ago
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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