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user_xi7s6b
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2 Messages

Sunday, April 26th, 2026 11:56 PM

Unable to link peacock to new account

I recently switched my service to a new address due to moving. Since my service has been activated I am unable to use my peacock account. When I try to activate it on the Xfinity website it says I already have an existing subscription. 

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1 hour ago

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XfinityJohnG

Official Employee

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2.7K Messages

2 hours ago

Thank you for reaching out to our team. I will be happy to look into that Peacock issue from here. Have you already been to the www.xfinity.com/yoursubscriptions site to see if you need to unlink your information from the previous account?

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user_xi7s6b

Visitor

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2 Messages

Yes I have, all it shows is that is is peacock premium. There is no option to unlink 

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1 hour ago

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XfinityJohnG

Official Employee

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2.7K Messages

Thank you for confirming that attempt. Can you send me a direct message with the full name and complete address for your service? To send a direct message. 

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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