Unable to leave seasonal convenience plan

On October 24th 2025 I received an email confirming that my seasonal convenience plan had been amended to end on 27th October as I requested. I know that leaving seasonal hold can sometimes be tricky, so I had set the end date to the day before my return on the 28th.

When I did return home on 28th October I was disappointed to discover that my internet and TV services had not been restored.

At 6:30 a.m. EDT on 29th October I called customer services and was put on hold for a while. Eventually, I was informed that the lack of service was due to my seasonal hold. The matter had been resolved and that my service would resume within 24 hours.

However, after hanging up I found an email received at 6:45 indicating that my seasonal hold had been updated to have a start date of 26th October and an end date of 30th October. I decided to make a second call to customer service. Again, after being put on hold for some time I was told that my seasonal hold would be removed within 24 hours. I asked why I had received an email stating that my seasonal hold had actually been extended/renewed and he said that if I had not requested it I should speak to he security team. However, I had no time left to speak to them and apparently the agent was unable to arrange a call back later.

At 14:37 I made a third  call to customer service. The agent stated that the security team would be unable to help and proceeded to put me on hold again. After dropped calls and callbacks this third call finally ended after almost two hours. The agent still had no idea why my seasonal hold had reappeared, or why my future bill estimate for December 8th to January 7th listed almost all of my services removed. However, he assured me again that by the following morning my services would be restored.

It is now 10:55 a.m. EDT on October 30th and despite all these calls and assurances, I still have no internet or TV service.

Does anybody have a suggestion on how to move forward? This is not the first time I have had issues with seasonal hold. Unless I can get a proper explanation as to what has happened, I won't be going through this again.