Unable to join Rewards. It keeps giving me an error saying my account is not eligible

Hi user_cvx9dy! We appreciate you choosing Xfinity to be your service provider. We're delighted to have you and hope to provide you with service for many years. As a valued customer, I know how beneficial the Xfinity Rewards program is, so we definitely want to get to the bottom of this. My team is here to help! 

There are a few reasons you may have received this message:

• Only Primary Xfinity IDs are eligible to join Xfinity Rewards.
  • If you’re trying to join using a non-primary Xfinity ID, you’ll receive this message.
• Not all account types are eligible for rewards.
  • If you’re trying to join using the primary Xfinity ID and still receive this message, it could be because your account isn’t eligible.

I see you have already sent us a Direct Message. Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but I look forward to further assisting you you via the direct message.