Visitor
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1 Message
Unable to join appointment waitlist
My modem apparently died tonight and the Xfinity assistant told me a tech visit is needed. Today is August 13th, and the first appointment I could get isn't until next Wednesday August 19th. I work from home so I really need a tech visit ASAP to get the modem replaced. I've tried to join the appointment waitlist multiple times but I'm getting no response. My cell phone number is on my account and verified, I tried texting "appt" and got a response within a couple minutes. But still nothing about the waitlist. Help!
XfinityJamesC
Official Employee
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3.1K Messages
2 hours ago
Greetings, @Rutabaga64! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your modem, but you have definitely come to the right place for assistance.
If this is merely a modem issue, we can get you a replacement much sooner than having to wait until next week. On the other hand, if this is a line or signal issue that requires a technician, the chances of seeing a cancellation that can move you up the waiting list are fairly good today. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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