Visitor

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1 Message

07/10/2026 3:56 PM

Unable to identify you as current resident

I am unable to access wifi for apartment... the password given to me from xfinity via email doesnt work and in the app when i try to view details it says unable to identify you as a resident

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Expert

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121.8K Messages

3 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Visitor

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1 Message

45 minutes ago

I am currently having this exact issue. What was the solution? Thanks :)

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