9 Messages
Unable to get Xfinity Rewards tickets for Universal Orlando Resort
For the past couple of days now I have been trying to purchase "3 Day Xfinity Rewards Tickets" but it does not work. I understand that certain rewards are not always available but there are no messages indicating that no tickets are available. Instead it just seems that the website is broken.
Here is the link: https://www.universalorlando.com/web-store/en/us/xfinity/special-offers
If you try to add a ticket by clicking the PLUS sign, it stays on ZERO and says "Sorry, you can only purchase 0 number of this item in one transaction. Please complete another order to make additional purchases."
If I click on "Extras & Events" at the top, I am able to select "1 Day VIP Experience Xfinity Rewards Ticket". Then on the next page I can successfully select a number tickets but when I then click "Next" I see a blue spinning wheel of death that never ends. I have tried this on macOS, iOS and Windows devices in different locations with different web browsers and reset the browser cache. Apparently the interface is BROKEN and has been broken for days. Please look into this and fix it. I would still like to get tickets for next week if possible!
XfinityBillie
Official Employee
•
3.3K Messages
30 days ago
To send a direct message:
Click "Sign In" if necessary
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Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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mst1993
9 Messages
26 days ago
While the three day tickets work now the VIP one day tickets are still broken. Are you working on a fix?
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