Visitor
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1 Message
Unable to Get Service
Hi, I am starting a new service and am not able to get past the payment section of the service. I have tried many times and even contacted my payment company to see if it was an error on their end but it wasn’t. Every time I try to finish the payment, I get the same error of: “Tokenization request is declined. Reason Code: 481 Reason Message: The order has been rejected by Decision Manager”. I am unsure of what to do as I have tried multiple different payment types and a private browser.
XfinityThomasA
Official Employee
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2.4K Messages
3 days ago
We appreciate your choice in service providers and the opportunity to help. user_hqzjbl. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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110.6K Messages
2 days ago
Concern moved here to the Customer Service help section.
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