Unable to Get Real Status Update About Internet

My Internet was out for a week due to severe weather. Power has been restored for 5 days, the area has been made safe. Internet has come back on but is constantly going out. I've requested text updates <Edit: All Caps> many times but you're not sending anything. I work from home primarily and this is a major disruption. You made sure I have no way to talk to a real person and I'm completely at a loss here. You're constantly moving the bar on when I will get service back and randomly turning it off and on. You're constantly reminding me there will be no refunds for the prolonged outage and that's the only thing you're saying. Just really hammering home that you can artificially extend this outage for as long as you want and continue to charge me for service. You won't even send the status updates I've requested dozens of times, like you're afraid I'll start using the service I pay for again. I'm used to random unannounced, unplanned maintenance that cuts my work off and when I go to report it, it becomes regularly scheduled maintenance, and I get a big thing thrown in my face <Edit: All Caps> no refunds no refunds you signed up to pay for this.

When is my Internet coming back, why is it going on and off, why are you not giving me the status updates I've requested? What are you doing other than charging me for service that I am not receiving? Autopay is still working, my bill is processing. Thank God right? Wouldn't want that to ever stop that!