Visitor
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2 Messages
Unable to get phone number ported!
I switched to
Xfinity/Comcast August 2025. We requested our landline home phone
number [Edited: "Personal Information"] of 40 years be ported at that time. It is now
mid April 2026. I have spoken to service technicians over 40 times. I
have been put on hold multiple times for 2-4 hours. Each time I was
told the issue would escalate and be corrected shortly.
I asked a technician to come and verify my set-up was correct. He
verified the modem was working correctly. He was unwilling to check
wires coming into the house or anything else. Everytime I asked about
connections he said I only do this. Anything else is corporate. He
would not help.
I am writing this out of desperation!
XfinityJohnG
Official Employee
•
3.2K Messages
6 months ago
Thank you for reaching out to our team. I am sorry to hear about that experience so far, and I will be happy to look at any issue on your account. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_n3s76e
Visitor
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1 Message
10 hours ago
I feel your pain. we are going through this right now with my father in law's phone. He wants to keep his existing landline phone number that is currently with existing service under Xfinity. He moved to a new room in an adjacent assisted living facility and we think Xfinity screwed up the account number/phone number link. Now there's a new account number and they are having trouble (that they probably introduced into this move) porting his phone number to the new account. Again, this is Xfinity to Xfinity...should be easy. We have been at this since 9/30/26 and its 10/9/26 today. Many hours of calls and hanging on the line wasting our time for their errors. It's like they'd never moved a phone number before in their life. Help! Signed, "Desperate in Ashburn VA"
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