Visitor
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1 Message
Unable to get my line transferred
I have been trying to get a landline transferred to a mobile and I keep getting the runaround. I've been trying to get this fixed since the end of March. Every time I call, it's a different issue, the port number is wrong, the landline account is wrong, different things each time. Or I'm transferred over to a different department either because they don't know, or think its's that particular department that can fix the issue. Then I'm told it will be fixed, to wait 48-72 hours. Or wait 5-7 days. I get transferred all over and I have to explain each time. I feel like I'm getting transferred because they think it's the other department's responsibility, don't know or don't want to deal with the issue It's extremely frustrating. How can I get this fixed?
XfinityChelseaB
Official Employee
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1.7K Messages
1 day ago
Hello @user_yyn0qg, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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