Visitor
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6 Messages
Unable to get help
Getting hung up on when I call and only offfers for a call back in 10 days online. Xfinity charging me thousands in erroneous charges for lines that are not mine.
PLEASE HELP! I WILL HAVE TO CALL THE BBB AND SWITCH CARRIERS SOON.
user_yq7gtr
Visitor
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6 Messages
2 days ago
Here are the details of the erroneous charges:
(edited)
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user_yq7gtr
Visitor
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6 Messages
2 days ago
This lack of customer service is unacceptable.
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XfinityThomasB
Official Employee
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2.3K Messages
2 days ago
user_yq7gtr Thank you very much for getting our team in the loop to help!
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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