1 Message
Unable to get help via customer service
If I didnt hqve Xfinity through my HOA, I would cancel right now. I can’t get through to a customer service person and their chat and phone services are completely useless. I’m going to have to put my newborn baby in the car and drive to a store because their customer service is so terrible. I will be reporting this to the HOA and asking them to consider switching providers
XfinityBillie
Official Employee
•
2.7K Messages
18 days ago
@user_j13ksi Thank you for taking the time to reach out to us here on our Xfinity Forums. I've got three kids myself and know what a pain it is to load up and go somewhere, especially under these circumstances. I would love to see if I can save you the trip, our team here can resolve most concerns right on this platform. Can you tell me more about what is happening with your account and how we can help?
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