unable to get extender pods on xfinity pro plan

upgraded to the Xfinity Pro plan on Oct 6. The 14-day WiFi Boost evaluation period has passed, but the system is stuck. every time I try to get them through the app, I press the link but then get dumped in the chat where the agent is completely unhelpful.  I have dead spots in my house that I'd really like to fix.  What is the solution to get the "free" pods to which my plan entitles me?