Visitor
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1 Message
Unable to get credit updated
I recently signed up for xfinity mobile, but my credit had a freeze on it. I am now unable to get any promotional offers to buy new devices. I've lifted the freeze but can't seem to get Xfinity to update or re-run the credit check - please help.
XfinityRaul
Official Employee
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2.5K Messages
15 hours ago
@user_68tjx8 Thank you for making us aware that you've lifted the freeze via Forums. I'd be more than happy to take a look at your account to see what we can do to help. Let's continue our conversation via DM.
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