Unable to get ANY help

user_aw52vu Hello, and thank you for reaching out via our Xfinity Community Forums. I can absolutely understand how upsetting it would be to have a channel moved while still being charged the local sports fee, especially when you're trying to catch the games you enjoy. Please know that I'm here to help get this sorted out for you. I'd be happy to review your account to see what's going on with the local sports channel and the associated fee. Let's see if we can get that fee removed if the channel is no longer accessible as it was before.

 

To get started, could you please send me a direct message with your full name and service address? Once I have that information, I can take a closer look at your account details and figure out the best way to resolve this for you. I want to make sure you're getting the service you're paying for and that you can get back to watching your games!

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it