Visitor
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1 Message
Unable to Generate/Print UPS Equipment Return Label
Attempting to generate a UPS label for returning equipment from home (using https://customer.xfinity.com/devices/returns) results in the following:
It's been this way for weeks, now, and I do not want to get charged for equipment I'm not using. I am unable to travel to a drop-off location.
Thanks.
EG
Expert
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110.3K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CCCam
Official Employee
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232 Messages
2 years ago
Hello @basiphobe. Thank you for reaching out on our forums. We would be happy to help with your equipment return.
Could you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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