Visitor
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1 Message
unable to finish the install of underground cable line
My underground cable line was put in the ground 35days ago. But I'm unable to talk with person to schedule the hookup of the cable. AI Assistant continues to hang.
[Edited: Personal Information]
How can I get this resolved as I'm unable to talk with live representative.
thanks,
JJ
XfinityBradM
Official Employee
•
1.6K Messages
9 days ago
@user_z6ume1 Our team can jump in an assist! If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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